Saturday, February 4, 2023

VIP Enterprise Gateway: How to troubleshoot Password and Passcode issue on Citrix Receiver

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Citrix receiver incorrect username password or passcode



 

Was this page helpful? Thank you! Sorry to hear that. Name Name is required. Email Email address is required. Close Submit. Featured Products. Need more help? Product issues. Open or view cases Chat live. Other support options. Share this page. This one has Authentication enabled. This one is used by the manageotp site to set the OTP authenticator in Active Directory, so name it accordingly.

On the right, uncheck the box next to Authentication. Click Create when done. This one will verify the OTP code entered by the user, so name it accordingly. This syntax ensures that only users with enrolled authenticators can login. Enter true as the expression. This uses Default Syntax instead of Classic Syntax.

Click Create. Create another Authentication Policy. This policy is for OTP management so name it accordingly. Enter HTTP. This policy is for OTP verification so name it accordingly. Enter true in the Expression box, and click Create. On the right, switch to the Profiles tab, and click Add. This is the single factor Login Schema for manageotp so name the Schema accordingly.

Click the Edit icon. On the left, click the LoginSchema folder to open it. On the top right, click Select. Add another Login Schema profile. Click the edit icon. Click More to reveal more options. Scroll down. In the Password Credential Index field, enter 1. On the right, switch to the Policies tab. Click Add to add a Login Schema policy. In the Rule field, enter the following. Morten Kallesoee at n-Factor — restrictions on native OTP management restricts manageotp if the user already has a device enrolled.

Create another Login Schema Policy. In the Profile field, select the dual factor Login Schema. Name the Login Schema to indicate dual factor authentication.

In the Rule box, enter true. Click Continue. In the Policy Binding section, Click to select. This one should have a policy expression that limits it to manageotp only. Click Select. Click Bind. Click Add Binding to add another one. Click to select. Make sure the manageotp policy is higher in the list than the OTP Verification policy. To adjust priorities, right-click on the policies, and click Edit Binding. Click Done.

Click OK. Click where it says No Server Certificate. In the Server Certificate Binding section, click Click to select. Click the radio button next to a certificate, and click Select. You can use the same certificate as NetScaler Gateway. Click Continue to close the Certificate section. Click where it says Click to select. Then click the blue Select button.

In the Select Next Factor field, click where it says Click to select. In the Advanced Authentication Policies section, click Continue. On the right, in the Advanced Settings column, click Login Schemas. On the left, scroll down, and click where it says No Login Schema. Click where it says 1 Login Schema. Click Add Binding. Click the radio button next to the dual factor Login Schema, and click Select.

Click Close. On the right, in the Advanced Settings column, click Portal Themes. On the right, switch to the Traffic Profiles tab, and click Add. Name it accordingly. This is where we use the Login Schema Password Attribute specified earlier. On the right, switch to the Traffic Policies tab, and click Add. In the Request Profile field, select the Traffic Profile you just created.

Name the Traffic Policy. In the Expression box, enter true Default Syntax. Edit an existing Gateway vServer. Scroll down to the Policies section, and click the plus icon. Change the Choose Policy drop-down to Traffic , and click Continue. Click the radio button next to the Traffic Policy you created earlier, and click Select. On the right, in the Advanced Settings column, click Authentication Profile.

On the left, scroll down to the Authentication Profile section. Click Add to create one. In the Authentication Virtual Server section, Click to select. Scroll down again to the Authentication Profile section, and click OK. On the right, switch to the SSL Profile tab. This is probably a bug. Append the following expression under the Expression area, and then click OK.

Login using normal LDAP credentials. Click Add Device. Enter a device name, and click Go. Launch the Google Authenticator application on your phone.

Click Test. Enter the passcode shown in your Authenticator, and click Go. Use the passcodes shown in your Google Authenticator application. It should Single Sign-on into StoreFront. Hi Carl, Your tutorial works like a charm, but I have a problem with certain users.

Thankz, Peter. I suspect manageotp is generated by the appliance. I also made a clean up CLI book which I can share, so you easily reprovision. Hope you can help me out. Best regards, Ronald. Hi Stan, Thanks for helping me out! But when I normally enter storefront, I receive this error: The server met an error. In the ns. Still got the error: The server met an error. Retry or contact administrator.

If you have any further ideas? BR, Ronald. Hi Carl, Excellent write up and thans for all the effort you put in it. Any idea what goes wrong here? When I try to logon on the local LAN it works perfectly.

Regards, Peter. Thanks you! Hi Carl I just wonder if we can use this solution to send a text message to users who need dual authentication. This is the key point for us As from this article looks like we need to use google authenticator. Thx for your help. Maybe the quotes are curly quotes instead of straight quotes? Hi Carl Thank you for this very useful documentation. Do you have any idea why?

Regards Tobias. Please log on to continue. Username only ask user. Right-click Citrix Workspace app icon in the system tray. As you see: the bound STA appears to be down. Citrix Gateway requires a Platform license. Remember my password. NetScaler Gateway Virtual Server: Log On You are not allowed to login.

Citrix NetScaler Configuration. Skip Navigation. Citrix plans to announce that it will buy VMLogix as part of a larger push to offer more self-service tools and address concerns like vendor lock-in facing enterprises using the cloud. The configuration on the NetScaler side is quite straight forward.

Whenever you download a file over the Internet, there is always a risk that it will contain a security threat a virus or a program that can damage your computer and the data stored on it. Run the following command and save the output: More information: For technical assistance with login issues or to report problems accessing DORA, please contact the Departmental Office Help Desk at Alongside, helpful links regarding Citrix Netscaler Gateway Login are also present.

Receive version updates, utilities and detailed tech information. Downloads Citrix Gateway product software, firmware, components, plug-ins, hotfixes, virtual NetScaler Gateway Use TLS 1. What you need to know about hybrid cloud strategy in When you generate the Universal license for Citrix Gateway, the host name is used in the license. A gateway can refer to a couple terms: A gateway is a node in a computer network that serves as an entrance to another Please enable JavaScript in your browser before using Citrix Receiver.

For information about configuring TLS 1. To use a different Citrix Gateway. Before you start the upgrade process, make sure you check the following Citrix Documentation here Application Delivery Management On-Prem Express edition entitlement changes Please note that from release Username: Password: Remember my password. RSA Logon. Learn how to master hybrid cloud strategy and design a cloud infrastructure that best fits your business. Be sure your Citrix Workspace app is up to date for the best experience.

   

 

Why do I see the error "incorrect username or password" during a Citrix Gateway logon?



    WebReset password. We will send you an email with a link to reset your password. Please make sure to check your spam folder and/or whitelist customerservice@ and . WebTo resolve the issue, try one of the following on the Gateway: Fix the DNS resolution issue on the Gateway so it can properly resolve the hostname of the Duo Authentication Proxy . WebNov 22,  · Two-factor authentication is confirmed working for the Webtop, Citrix Receiver for Mac, Citrix Receiver for iOS and Citrix Receiver for Android. My issue is .


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VIP Enterprise Gateway: How to troubleshoot Password and Passcode issue on Citrix Receiver

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